Our Guarantee Explained

If any part of the work does not meet your expectations, we simply ask that you inform us within 72 hours and we will return to set right the specific area (no matter how small), free of charge. Our aim is to set right any wrongs as soon as possible, but we must be given reasonable time to return.

This guarantee is a service guarantee, not a money back guarantee. If there's a concern with something we must be allowed to return to correct the issue if it's possible. If we are refused entry or not given reasonable time to return, then we can't be held responsible nor will any money be returned.

All invoices must be settled within the terms stated on the invoice before any guarantee can be under taken.

What's Not Covered

Although we will try our best to get the work done to the standards you expect, there's always the chance we won't be able to do something due to issues that are beyond our control, such as a bad ink stain that isn't removable. Our guarantee does not cover this.

We also do not cover any financial loss. Should, for instance, you not get your deposit back when moving house due to issues we can't be held responsible for then we do not take responsibility for this nor do we cover financial loss.

The spirit of this guarantee is to show our commitment to high standards, customer satisfaction and trust.

Commonly Asked Questions

Q: What is Stain Guard?

A: Stain Guard is a high-quality fluorocarbon carpet and fabric stain repellent that works by providing a thin but strong coating around the fibres.

Q: Do you offer any deals?

A: We have money saving package deals running all the time. Check out our latest deals page to see what's currently available.

Q: What payment methods are available?

A: We accept cash, cheque or card payments, with a tiny fee only if paying by card.

Q: What days are you available?

A: We provide our carpet cleaning service Monday, Tuesday, Wednesday, Thursday, Friday and sometimes Saturday.

Ready to Get Started?

01483 905224

Here's what one of our happy customers in leatherhead had to say

Author of review in leatherhead for builders guarantee about

"We were extremely happy with the service that we received from Mayer. The initial communications with Adam were excellent: he was very clear and helpful about the whole process and was always exceptionally helpful and flexible with regard to reorganising dates for our one off clean. The clean itself went very smoothly and was completed to a high standard by a friendly and professional team. We would not hesitate to recommend this company: they deserve all their many positive reviews!"

Tom Craig.
leatherhead

5 Stars Over 9.4 Outstanding Rating on Yell Reviews

Independent Ratings on Checkatrade, Yell and Google

Our pride in the fantastic cleaning services that we offer extends to our hope that all our customers share our sentiment. That's why we undergo independent ratings on Checkatrade, Yell and Google, where previous customers are able to leave reviews. We're pleased to say that our services have received an excellent rating of 9.4 out of 10 on Checkatrade, 9.4 on Yell, and 4.6 on Google, all from our previous customers.