Our Guarantee Explained

If any part of the work does not meet your expectations, we simply ask that you inform us within 72 hours and we will return to set right the specific area (no matter how small), free of charge. Our aim is to set right any wrongs as soon as possible, but we must be given reasonable time to return.

This guarantee is a service guarantee, not a money back guarantee. If there's a concern with something we must be allowed to return to correct the issue if it's possible. If we are refused entry or not given reasonable time to return, then we can't be held responsible nor will any money be returned.

All invoices must be settled within the terms stated on the invoice before any guarantee can be under taken.

What's Not Covered

Although we will try our best to get the work done to the standards you expect, there's always the chance we won't be able to do something due to issues that are beyond our control, such as a bad ink stain that isn't removable. Our guarantee does not cover this.

We also do not cover any financial loss. Should, for instance, you not get your deposit back when moving house due to issues we can't be held responsible for then we do not take responsibility for this nor do we cover financial loss.

The spirit of this guarantee is to show our commitment to high standards, customer satisfaction and trust.

Commonly Asked Questions

Q: What is Stain Guard?

A: Stain Guard is a high-quality fluorocarbon carpet and fabric stain repellent that works by providing a thin but strong coating around the fibres.

Q: Do you offer any deals?

A: We have money saving package deals running all the time. Check out our latest deals page to see what's currently available.

Q: What payment methods are available?

A: We accept cash, cheque or card payments, with a tiny fee only if paying by card.

Q: What days are you available?

A: We provide our carpet cleaning service Monday, Tuesday, Wednesday, Thursday, Friday and sometimes Saturday.

Ready to Get Started?

01483 905224

Here's what one of our happy customers in st-georges-hill had to say

Author of review in st-georges-hill for spring guarantee about

"Over the last few months we have had Mayer come and work on two of properties in St Georges Hill under going building work. The carpet had been down for almost 10 years and we wanted it freshened up along with the rest of the property deep cleaned to remove all the builders dust. On both occasions the team have attended and given great advice about general care. We wouldn't hesitate in recommending the Mayer to anyone that actually cares for having a nice clean property. The service is high quality and from a highly skilled/trained professional who obviously knows what they are doing."

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st-georges-hill

5 Stars Over 9.4 Outstanding Rating on Yell Reviews

Independent Ratings on Checkatrade, Yell and Google

Our pride in the fantastic cleaning services that we offer extends to our hope that all our customers share our sentiment. That's why we undergo independent ratings on Checkatrade, Yell and Google, where previous customers are able to leave reviews. We're pleased to say that our services have received an excellent rating of 9.4 out of 10 on Checkatrade, 9.4 on Yell, and 4.6 on Google, all from our previous customers.